Privacy Policy

Please read this policy carefully. By using the Zabrave website (https://zabrave.com/) and our services, you acknowledge that you understand and accept the terms outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Privacy Overview

1.1 Definitions & Legal Framework
“Personal Information” refers to any data that identifies you, as defined by South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, GDPR (EU) 2016/679. We commit to maintaining the quality, accuracy, and confidentiality of any Personal Information in our possession.

1.2 Balancing Interests
We strive to balance our business needs with your privacy rights. We implement reasonable measures to prevent unauthorized access or disclosure, though absolute security cannot be guaranteed.

2. What Information We Collect

2.1 Personal Information
You may be asked to provide:

  • First and last name
  • Email address
  • Phone number
  • Postal or billing address
  • Company or organization name (if applicable)
  • Other relevant data for order processing or communication

Please ensure that the information you submit is accurate and current.

2.2 Optional vs. Required
We will clearly indicate which fields are required versus optional during data collection processes.

2.3 Sensitive Information
We do not collect sensitive data (e.g., race, religion, political views) unless you explicitly consent to it.

3. How We Use Your Information

By submitting your information, you consent to its use for purposes including, but not limited to:

  • Coordinating your inquiries, purchases, or service requests
  • Notifying you of news, offers, or updates (only if you opt in)
  • Improving your browsing experience through anonymized data
  • Verifying identity, record-keeping, and legal compliance
  • Conducting customer research or feedback surveys
  • Enhancing our systems and services

These purposes align with POPIA and GDPR consent requirements.

4. Data Security & Retention

4.1 Security Measures
We use up-to-date technical and organizational safeguards to protect your data from unauthorized access, disclosure, or loss. While we strive to maintain strong data security, we cannot guarantee total protection.

4.2 Data Storage
Your data may be stored in centralized or third-party systems. If the data is transferred to jurisdictions with weaker privacy laws, contractual safeguards (such as GDPR standard clauses) will be in place.

4.3 Retention Period
We retain your Personal Information only as long as necessary for its original purpose or as required by law. zabrave.com

4.4 Access and Confidentiality
Only authorized employees or service providers with confidentiality obligations may access your data, strictly on a need-to-know basis. zabrave.com

5. Tracking & Cookies

5.1 Log Files
We may collect anonymized site usage data such as IP address, browser type, referring site, pages visited, and visit duration. This data is aggregated to analyze trends and improve the site. Individual identities are not exposed.

5.2 Cookies
Our site may use session and persistent cookies to enhance user experience. Session cookies expire when you close your browser; persistent cookies remain and personalize your experience. No Personal Information is stored in cookies.

You may disable cookies via your browser settings, but this may impact site functionality.

6. External Links

Our site may include links to third-party sites (e.g., social media, payment processors). We do not control these sites and are not responsible for their content or privacy practices. Please review their respective policies before sharing personal information.

7. Your Rights

Under applicable privacy laws, you have the right to:

  • Access the personal data we hold about you
  • Request corrections, updates, or deletion of your data (“right to be forgotten”)
  • Limit or restrict data processing where legally applicable
  • Withdraw consent for data processing (where consent-based)
  • Object to processing based on legitimate interests or marketing
  • Lodge a complaint with a data protection authority if you believe your rights have been violated

8. Legal Compliance

We comply with South Africa’s Electronic Communications and Transactions Act (ECTA) and accept that electronic messages are considered delivered upon receipt. Electronic signatures, encryption, or authentication are not required for valid communications between us.

9. Complaints & Contact Information

If you have questions or concerns regarding this policy, wish to exercise your data rights, or want to file a complaint, please contact:

Zabrave
Village Centre, 48 Huguenot St, Huguenot, Franschhoek, 7690, South Africa
Phone: +27 (0) 67 051 2412
Email: herman@zabrave.com

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or business practices. The latest version will always be available on our website.